Careers with Intelligent Hospital Systems

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Job Title: Call Center Technical Support Representatives Location: Winnipeg, Manitoba Status: Now Accepting Applications IH Systems is an exciting, fast-paced growing company with an initial offering that is unparalleled in the market place. RIVA is a large robotic system that fully automates the preparation of IV admixtures in a hospital pharmacy setting. We have immediate requirements for full time and part time (approximately 30 hrs/wk) Call Center Technical Support Representatives to provide technical support in our call center. You will provide first level technical support to customers including triage of technical issues, call escalation, and customer follow-up. The call center is located at our Winnipeg facility and provides 24/7 service. Duties of this role will include:    •    Answer incoming customer telephone calls, and place outgoing calls.    •    Analyze customer’s operational and technical issues, and determine the most appropriate course of action.    •    Documenting all customer interactions using the company’s CRM system.    •    Provide support in development of call center processes, procedures, and support documentation. The ideal candidate will possess:    •    Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.    •    Minimum of 2 years experience in a technical support or call center environment.    •    Excellent customer service skills.    •    Excellent verbal communication and problem solving skills.    •    Self motivated and enthusiastic team player who possesses exceptional organizational and interpersonal skills.    •    Ability to work independently, within a team environment, under minimal supervision.    •    Excellent organization skills.    •    Knowledge of Windows XP and MS Office Suite.    •    Knowledge of basic computer networks.    •    Knowledge of MS Sharepoint 2007 is an asset. As the call center will be staffed 24/7, the Technical Support Representatives will be required to work all shifts including days, evenings, nights, and weekends. There will be a 4-5 week training period which will be full time day shift. Please apply in confidence to: careers@intelligenthospitals.com