Careers with Intelligent Hospital Systems

Back to Careers

Job Title: Field Service Representative (Flex) Location: Winnipeg, Manitoba Status: Now Accepting Applications IH Systems is an exciting, fast-paced growing company with an initial offering that is unparalleled in the market place. RIVA is a large robotic system that fully automates the preparation of IV admixtures in a hospital pharmacy setting. IH Systems Head Office is located in Winnipeg, Manitoba, Canada. We have an immediate requirement for a Senior Field Service Representative (FSR) to assist with the maintenance of RIVA in Hospital Pharmacies. This position will be located in Winnipeg and will serve as a backup for site specific FSR’s and as such, requires substantial travel. The Senior FSR provides the front line interface of IH Systems to the Customer. The FSR, under minimal supervision, and with a broad scope, performs field service activities involving installation, maintenance, repair and modification of RIVA systems at a customer facility. Duties of this role will include:    •    Perform preventative and/or corrective maintenance or repair at customer site.    •    Troubleshoot malfunctioning equipment using procedures and test/analysis equipment and then, determine the best course of action to resolve the issue.    •    Train customer personnel on system upgrades or updates.    •    Interact with CRM software to log service call information.    •    Assists with the preparation and update of service related documentation. The ideal candidate will possess:    •    Diploma or degree in a technical field including, but not l limited to mechanical, electrical, computer, or biomedical.    •    10+ years of field service experience troubleshooting and repairing computerized electro-mechanical systems in a medical environment.    •    Outstanding customer service and interpersonal skills, especially when dealing directly with customers.    •    Excellent written and oral communication skills.    •    Ability to lift 70 lbs, be physically agile and able to maneuver and work in a confined space.    •    Must possess a valid driver's license with no major infractions on his/her record.    •    Ability to travel within the U.S. and Canada with no restrictions. As the primary role of this position will be to provide backup and vacation relief for site specific FSRs, travel up to 3 weeks per month is required. Candidates will be required to undergo drug testing and a criminal background check. Please apply in confidence to: careers@intelligenthospitals.com. For more information regarding this and other positions, please visit our website at intelligenthospitals.com. Intelligent Hospital Systems 96 Nature Park Way Winnipeg, Manitoba R3P 0X8